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Financial institutions using print technologies to meet customer demands and drive loyalty

72% hiring new skills to meet changing customer expectations

Ricoh Europe, London, 25 July 2018 – Personalisation, cost cutting and environmental considerations are driving adoption of new printing technologies among leaders of financial services businesses in Europe.

According to a new European study of 785 finance professionals, commissioned by Ricoh Europe, 83% believe meeting customer expectations for paperless interactions and more personalised forms of banking are key challenges for the industry. And 58% have already started deploying new printing technologies to meet these demands.

David Mills, CEO of Ricoh Europe, says: “The financial services industry is changing. As challenger banks and start-ups compete with established players for customers, the industry is rapidly switching to digital-first. Paperless models and new printing technologies provide essential agility for financial organisations trying to compete with new, user-friendly fintech providers.”

89% of financial organisations are confident in their ability to respond to customer demands for paperless invoicing. However, the varied requirements of customers and the need for greater personalisation means it isn’t that simple. 69% have experienced older customers resisting the move to paperless invoicing.

Accordingly, the ability to record preferences and personalise interactions is crucial to winning customer loyalty. In addition to new technology, 72% are hiring new skills to better respond to and anticipate changing customer expectations. 51% are deploying new printing technologies to reduce their carbon footprint and cater for environmental concerns.

Mills adds: “Financial customers are notoriously displeased by receiving excess or irrelevant communications. New printing technologies are helping organisations streamline the banking process, achieve cost efficiencies, and cater towards increasingly eco-conscious consumers.”

Find out more at www.ricoh-europe.com/thoughtleadership.

|A propos de Ricoh|

Ricoh est une entreprise technologique mondiale, qui transforme la manière dont les gens travaillent depuis plus de 80 ans. Sous son slogan – imagine. change. – Ricoh continue de mettre à la disposition des entreprises et des individus les services et les technologies qui inspirent l'innovation, contribuent au développement durable et stimulent la croissance des affaires. Parmi ceux-ci figurent des systèmes de gestion documentaire, des services informatiques, des solutions d'impression de production, des systèmes de communication visuelle, des appareils photo numériques et des systèmes industriels. 
Le Groupe Ricoh, qui a son siège à Tokyo, est présent dans environ 200 pays et régions. Pour l’exercice fiscal clos en mars 2017, le Groupe Ricoh a réalisé un chiffre d’affaires mondial de 2 028 milliards de yens (environ 18,2 milliards USD). 
Pour plus d’informations, visitez : www.ricoh.be/presse 

Pour plus d’informations, contactez
All Colors of Communication – Rodrigue Delépine 
Tel.: +32 (0) 52 55 33 26