Service Management - Service Support

Ricoh provides services to manage the hardware and software installed, on a day-to-day basis. By maintaining and operating the entire fleet and consumables, we reduce customer tasks for device support, acting as a single point of contact for all components.

To ensure the highest level of productivity across the entire customer infrastructure, we provide a full range of qualified services including:

• Service Desk and Remote Management
• On-site fleet Management – to perform document/office related tasks at the customer’s premises
• Incident Management by experienced, dedicated staff
• Problem management – analysis of incidents to proactively identify and fix problems
• Asset management – all assets including 3rd Party devices are managed
• Consumables management – proactively managed with an automated toner replenishment system and/or centralized on-site inventory
• Change Management
• IMAC-D (Install, Move, Add, Change-Disposal) Management – to administer and co-ordinate all aspects of recommend optimization strategies (relocation, replacement, upgrade, downgrade)
• Release management and device customization – enabling unique and specific functionality (smart hardware)

The seamless integration of all print environment components is provided in the areas of document input, distribution, editing, storage, retrieval or output.